SPANISH VERSION (Versión en español scroll down)
1- Our activities are subject to weather conditions and sea conditions. For this reason RKM Balearic Sports, SL (Rutas Kayak Menorca) may be obliged to change or cancel the activity, including during the activity itself. In this case the client will have the right to postpone the activity or the refund of the amount paid.
2- The client may cancel or modify the contracted services and will be entitled to a refund of the amounts paid, but the following penalty criteria will be applied:
- From 5 days before or more, cancellation without penalty.
- Between 4 days and 72h before is penalised with 30% of the total amount of the reservation.
- Less than 72 hours is penalised with 100% of the total amount of the reservation.
4- Failure to appear on the date and at the time indicated by RKM Balearic Sports, SL. will imply the obligation on the part of the client to pay the total amount of the booking.
5- No refund will be made for seasickness. It is an activity in an environment with possible swell, the client must be responsible for taking the necessary measures, such as, for example, the use of Biodramine, if he/she is prone to seasickness.
6- In case of duplicating a booking and not giving 24h notice, if the route is full, no refund can be claimed. If, on the other hand, the kayak is released and is occupied by another client, the full amount will be refunded, no matter how much time has elapsed.
CHANGE OF DATE OF THE EVENT
The customer with a confirmed booking may make a change of date taking into account the following criteria:
- From 5 days or more before the date of the event
VERSIÓN EN CASTELLANO
CANCELLATION POLICY
1- Our activities are subject to weather conditions and the state of the sea. For this reason RKM Balearic Sports, SL. may be forced to change or cancel the activity, including during the development of it. In this case, the client will have the right to postpone the activity or refund the amount paid.
2- The client may cancel or modify the contracted services having the right to a refund of the amounts paid but the following penalty criteria will be applied:
- From 5 days before or more, cancellation without penalty.
- Between 4 days and 72 hours before it is penalized with 30% of the total amount of the reservation.
- Less than 72 hours is penalized with 100% of the total amount of the reservation.
4- Not arriving at the event date and time indicated by RKM Balearic Sports, SL., will imply the obligation, on the part of the client, to pay the total amount of the reservation.
5- A refund will not be made due to seasickness. It is an activity in an environment with possible waves, the client must be responsible for taking the necessary measures, such as the use of Biodramina, if he is prone to dizziness.
6- In the event of duplicating a reservation without providing a 24-hour prior notice, no refund of the amount will be possible if the route is fully booked. However, if the kayak is released and subsequently occupied by another customer, a full refund of the total amount will be processed, regardless of the elapsed time.
EVENT DATE MODIFICATION
The client with a confirmed reservation may make a change of date taking into account the following criteria:
- From 5 days before or more to the event date