1. Weather and sea conditions
Our activities are subject to weather conditions and sea conditions. For this reason, RKM Balearic Sports, S.L. (Rutas Kayak Menorca) may modify or cancel the activity, even during its development. In this case, the client will have the right to reschedule the activity or receive a refund of the amount paid.
2. Cancellation and modification of services
The customer may cancel or modify the contracted services and shall be entitled to a refund of the amounts paid, subject to the following penalty criteria:
- Cancellation less than 3 days in advance: penalty of 100% of the total amount of the reservation.
- Cancellation more than 3 days in advance: no penalty.
3. Seasickness
No refund will be made in the event of seasickness.. As this is an activity in an environment with possible waves, the client is responsible for taking the necessary preventive measures, such as, for example, the use of Biodramine, in the event of being prone to seasickness.
4. Reactions of fear, anxiety or claustrophobia during the activity
No refund will be given in the event that the client experiences a sudden attack of fear, anxiety, claustrophobia or other similar reaction during the tour. The client must be aware of the nature of the activity, which takes place in the middle of the sea and enters sea caves, and take responsibility for their participation, especially when the activity is done with children.
5. No show
Failure to appear on the date and at the time indicated by RKM Balearic Sports, S.L., will result in the client being obliged to pay the full amount of the booking.
6. No show with the full group
If the client makes a reservation for a group and does not show up with the number of people indicated in the reservation, RKM Balearic Sports, S.L. will not refund the amount, unless this has been communicated in advance.
7. Reserve duplication
In the event of a duplicate booking and not notifying us at least 24 hours in advance, if the route is complete, no refund can be claimed. However, if the kayak is released and is occupied by another customer, the full amount will be refunded, regardless of the time elapsed.
8. Cancellation due to injury or illness
In the event that the client is unable to attend the activity due to injury or illness, it will be necessary to present a medical report justifying the impossibility of participating. Once the medical report has been received, and provided that the cancellation is made at least 24 hours before the date of the activity, the amount paid will be refunded.
If the booking is for a group, only the customer concerned and one accompanying person will be reimbursed. No refund will be made for the other participants in the group.
9. Right of admission
RKM Balearic Sports, S.L. reserves the right to refuse admission in the following cases: if the client is under the influence of alcohol or other narcotic substances, or if he/she has made the booking without complying with the requirement essential to know how to swimas specified in the terms of contracting the service. In none of these cases will the amount paid be refunded.
10. Use of coupons and discounts
All coupons or discount codes must be previously validated by Rutas Kayak Menorca (RKM Balearic Sports, S.L.) in order to be applicable. In the event that a coupon is not validated or does not comply with the established requirements, the amount corresponding to the service will be charged without applying the discount.
CHANGE OF DATE OF THE EVENT
A customer with a confirmed booking may request a change of date under the following conditions:
- Minimum advance notice of 3 days before the event date