VERSIÓN EN ESPAÑOL (English version scroll down)

1- Nuestras actividades están sujetas a las condiciones meteorológicas y el estado del mar. Por este motivo RKM Balearic Sports, SL. (Rutas Kayak Menorca) puede verse obligado a cambiar o cancelar la actividad, incluido durante la realización de ésta. En este caso el cliente tendrá derecho al aplazamiento de la actividad o la devolución del importe abonado.

2- The client may cancel or modify the contracted services and will be entitled to a refund of the amounts paid, but the following penalty criteria will be applied:

- From 5 days before or more, cancellation without penalty.

• Entre 4 días y 72h antes está penalizado con el 30% del importe total de la reserva.

- Less than 72 hours is penalised with 100% of the total amount of the reservation.

4- Failure to appear on the date and at the time indicated by RKM Balearic Sports, SL. will imply the obligation on the part of the client to pay the total amount of the booking.

5- No refund will be made for seasickness. Es una actividad en un medio con posible oleaje, el cliente debe ser el responsable de tomar las medidas necesarias, como, por ejemplo, el uso de Biodramina, si es propenso a marearse.

6- En caso de duplicar una reserva y no avisar con 24h de antelación, si la ruta va completa, no se podrá reclamar la devolución del importe. Si por lo contrario, se libera el kayak y es ocupado por otro cliente, se procederá con la devolución del total del importe, haya transcurrido el tiempo que fuere.

CAMBIO DE FECHA DEL EVENTO

The customer with a confirmed booking may make a change of date taking into account the following criteria:

 

ENGLISH VERSION

CANCELLATION POLICY


1- Our activities are subject to weather conditions and the state of the sea. For this reason RKM Balearic Sports, SL. may be forced to change or cancel the activity, including during the development of it. In this case, the client will have the right to postpone the activity or refund the amount paid.

2- The client may cancel or modify the contracted services having the right to a refund of the amounts paid but the following penalty criteria will be applied:

• From 5 days before or more, cancellation without penalty.

• Between 4 days and 72 hours before it is penalized with 30% of the total amount of the reservation.

• Less than 72 hours is penalized with 100% of the total amount of the reservation.

4- Not arriving at the event date and time indicated by RKM Balearic Sports, SL., will imply the obligation, on the part of the client, to pay the total amount of the reservation.

5- A refund will not be made due to seasickness. It is an activity in an environment with possible waves, the client must be responsible for taking the necessary measures, such as the use of Biodramina, if he is prone to dizziness.

6- In the event of duplicating a reservation without providing a 24-hour prior notice, no refund of the amount will be possible if the route is fully booked. However, if the kayak is released and subsequently occupied by another customer, a full refund of the total amount will be processed, regardless of the elapsed time.

EVENT DATE MODIFICATION

The client with a confirmed reservation may make a change of date taking into account the following criteria: